As the new CEO of Papa Johns Steve Ritchie knows that he has his work cut out for him. He has come into the role of CEO at a time where the competition from other pizza franchises are fierce, and he is well aware that customer relationships are a big priority. This awareness is what has allowed him to take some action that can help Papa Johns gain momentum with consumers again.
What Steve Ritchie may have noticed early with Papa Johns is that the relationships with customers is something that builds from the inside out. It impossible to effectively reach the customers without first having an internal relationship of unity inside of Papa Johns. This is why he took time to reach out to the workers inside of this franchise. As per crunchbase.com, he knew that this connection to store managers would be the thing that would allow him to bridge the gap between customers and employees.
Ritchie also realized that there was a need to do something different. It is true that the Papa Johns name has been around for a long time, but a new CEO is a huge step. It is difficult to step into a role like this without acknowledging all the spotlights that are on the Papa Johns brand. This is why Steve Ritchie made a decision not to hide. He wanted to be much more vocal about how he could transition into this role as someone that wanted to listen to employees and customers. He realized that in order to effectively lead Papa Johns into a profitable year he would have to resurrect the brand.
There would be a need to restructure the entire company after all that has been happening with Papa Johns. Steve Ritchie Papa John’s did not turn a blind eye on the criticism that came his way. Instead, he used this constructive criticism of the brand to re-brand and rebuild this pizza franchise. He realizes that this is a long road ahead, but he also knows that there are loyal fans that are looking for this new Papa Johns rebuilding platform because they love this pizza. Know more about Ritchie by viewing his executive profile here.