Steve M. Ritchie is 43 years old. Ritchie has over 20 years of experience working for Papa Johns. He started off as a franchise owner of Papa Johns and eventually became the CEO of the company. Prior to being CEO of the company, he served as Chief Operating Officer and President of Papa Johns Pizza. He has done a tremendous job of increasing global operations for the well know pizza company.
Papa Johns Pizza has endured a lot over that year. There has been loss of endorsements and sponsorships due to someone making controversial remarks in the media. Several companies of the pizza giant’s biggest customer base has ended their relation to the company because of this.
For a company as well known as Papa Johns, a rebuttal and solution was needed to heal the wound.
Recently, according to investopedia.com, CEO Steve Ritchie gave a public apology to the nation, and more specifically all of the customers who have supported Papa John’s over the years. The apology came in the form a letter addressed to the public. His opening statement was that he has endured the toughest week in his 22 year career with Papa John’s . He went on to acknowledge that the remarks made by another Papa John’s affiliate were indeed offensive; and that he was hurt because their customers were hurt. He went on to state that racism and certain use of language would not be tolerated. A great move that he mentioned making was adding outside sources to the company. What he meant by this was that he’ll have experts to assist the audit the company’s culture and practices going forward. By doing so, the organization’s strengths can be praised, and the weaknesses can be addressed. Senior employees will also be more involved in the company’s operation. This will keep employees of all levels on their toes, in a good way. Steve Ritchie Papa Johns stated that he will personally be leading the efforts by making himself more available and involved in the company’s service and media presentation. He also made it a point to say that Papa John’s has a diverse population of staff and they are working hard to cater to all. See this message from Steve.